COMPLIANCE STATEMENT AND
DISCLOSURES FOR FCC "TRANSPARENCY RULE"
Above All Wireless (the "Company") provides
this information in its good faith effort to comply with the
disclosures required by the Federal Communications Commission
("FCC") revised "transparency" rules effective on June 11, 2018.
With these disclosures we provide our subscribers with
the information necessary for them to make informed choices about
the purchase and use of the Company's wireless broadband Internet
services (the "Company's Services").
For your information, our summary1 of the FCC
Transparency Rule states as follows:
(a) Any person providing broadband
Internet access service shall publicly disclose accurate
information regarding the network management practices, performance
characteristics, and commercial terms of its broadband Internet
access services sufficient to enable subscribers to make informed
choices regarding the purchase and use of such services and
entrepreneurs and other small businesses to develop, market, and
maintain Internet offerings. Such disclosure shall be made via a
publicly available, easily accessible website or through
transmittal to the Commission.
(b) Broadband
internet access service is a mass-market retail service by wire or
radio that provides the capability to transmit data to and receive
data from all or substantially all Internet endpoints, including
any capabilities that are incidental to and enable the operation of
the communications service, but excluding dial-up Internet access
service.
(c) A network
management practice is reasonable if it is appropriate and tailored
to achieving a legitimate network management purpose, taking into
account the particular network architecture and technology of the
broadband Internet access service.
The Company reserves the right to update and modify
these disclosures and our underlying policies, in a manner
consistent with the FCC's directives, including, but not limited
to, the Company's terms and conditions, network management
practices and performance characteristics. To the
extent such changes are made they will be reflected in the links
provided below.
Commercial Terms
The rates, terms and conditions associated with
the Company's Service, including by way of example only, early
termination and/or additional network service fees, can be accessed
via the following links:
Service Descriptions and Rates can be found
here:
Services
Subscriber Agreement, Terms and Conditions and
Privacy Policy can be found here:
Terms & Conditions
When changes are made to the rates, terms and
conditions of the Company's Service, we will post them on our
website using the links referenced above.
How to contact us:
If you believe that the Company's Service is not
meeting the rates, terms and conditions applicable to what you have
ordered, please feel free to contact us so that we can address your
concern:
Via Telephone - (580)
224-1309 or 405-268-1604
Via
Email - customercare@aboveallwireless.net
Via Mail - 37845 East CR
1549, Pauls Valley, OK 73075
We strongly encourage you to contact us in order to
discuss your concerns. If, based on those discussions, there
is some remedial action necessary we can work together to implement
it.
Network Management Practices
In offering the Company's Service, the Company
recognizes that, at times, network issues will arise and, during
those times, the Company will undertake actions that are
appropriate and tailored to achieving a legitimate network
management purpose. The Company notes specifically the
following network management practices described in the following
link:
FAQ
"General" tab.
Please note that each of the statements is
subject to the Company's "permitted use" policy. These
policies may also be bypassed or otherwise changed upon
notification to us by lawful authorities via subpoena or court
order. Such orders could mandate action specific to one or
more subscriber(s) which requires us to take action not in
compliance with the items below.
- Blocking. The Company does not block or otherwise
prevent end user customer access to lawful content, applications,
services, or non-harmful devices.
- Throttling. Except where network
congestion may occur, the Company strives to avoid any degradation
or impairment of access to lawful Internet traffic on the basis of
content, application, service, user, or use of a non-harmful
device. Where service congestion occurs, the Company
Service's speed may be temporarily reduced. See "Congestion
Management", below.
- Affiliated Prioritization. The
Company does not engage in any practice that directly or indirectly
favors any of its affiliates' traffic over other
traffic.
- Paid Prioritization. The Company does
not engage in any practice that directly or indirectly favors some
traffic over other traffic in exchange for consideration, monetary
or otherwise from the sources of that traffic. However, our
subscribers can choose to pay for higher nominal data rate plans as
described in our Services description or can choose to subscribe to
Accelerated Performance Services™ (APS) which facilitate the
network's handling of real time data subject to the availability of
network capacity. Note that APS does not provide the
subscriber a "way around" congestion control during peak use
periods.
- Congestion Management. Due to the
nature of wireless services, service congestion may occur during
peak hours. The network itself will minimize the impact on
all subscribers through its built-in congestion controls which
impact all subscribers on a non-discriminatory basis. In
layman's terms, when things get busy, everyone has to get in line
and is treated equally; there are no 'express lanes' for some
subscribers and not others. The Company's congestion management
policies are described in its Network Management Policy available
in the FAQ.
- Application-Specific Behavior.The Company does
not:
a. block or rate-control specific protocols or protocol
ports;
b. modify protocol fields in ways not prescribed by the protocol
standard; or,
c. otherwise inhibit or favor certain applications or classes of
applications.
- Device Attachment Rules. Provided that an
attachment does not cause network harm, including but not limited
to interference with the Company's network security measures, the
Company does not restrict the types of devices that its subscribers
may use and attach to the Company's network nor does it have any
approval procedures for devices to connect to the Company's
network. Notwithstanding the above, the Company may choose to
sell certain types and brands of ancillary equipment, for example
residential wireless routers, to its subscribers as a convenience.
Those devices, through the technology built into the device, may
allow for more efficient and effective services within the home,
but otherwise provide the same function as other devices available
on the open market.
- Security. We monitor the operability and security
of our network. Subscribers are encouraged to be responsible and
seek out ways to protect their own home and business networks.
Such measures include, but are not limited to, firewalls
within a wireless router, securing Wi-Fi connections against
unauthorized use, PC virus protection, etc. If a subscriber is
unlawfully compromising the integrity of our network, they will be
notified and directed to discontinue such practices at once or face
immediate disconnection. We are happy to work with
end-users on legitimate special applications or other functions
that require us to create specific policies which enhance our
normal security measures.
Performance
Consumer Services
- Service Description. The descriptions of the Company's
Services, including (1) the service technology; (2) expected and
actual access speed and latency; and (3) the suitability of the
service for real-time applications, can be accessed via the
following links:
- Services for
general information and
- FAQ for specific information
under the "Coverage and Equipment" tab.
- Impact of Non-Broadband Internet Access Service Data
Services.
- The Company's Service offering does
not currently include any non-broadband Internet access service
data services.
1 The full text of the FCC Rules can
be found in Federal
Register / Vol. 83, No. 36 / Thursday, February 22,
2018